Important information
How to complain
If you are unhappy with the service you have received, please tell us. We take
every complaint seriously and will investigate it properly.
Making a complaint
To complete at final review — mandatory content
Insert Momentum's approved complaints summary verbatim: how a customer makes a complaint,
who to contact, the address, email and telephone number for complaints, and the timescales
within which we will acknowledge and respond. This wording must come from Momentum's
compliance team, not be drafted here.
The Financial Ombudsman Service
If you are not satisfied with our response, or if we have not resolved your complaint within
eight weeks, you may be able to refer the matter to the Financial Ombudsman Service. The
Financial Ombudsman Service is a free and independent service for resolving disputes between
consumers and financial businesses.
To complete at final review
Confirm the current Financial Ombudsman Service contact details and website address against
Momentum's approved wording, and confirm the eligibility and time-limit wording. The FOS
website address must appear on this page — that is a specific regulatory requirement.
Who is responsible
All advice is provided under Momentum Financial Services Ltd (FCA 1011740), which is
authorised and regulated by the Financial Conduct Authority. Complaints about advice are
handled under Momentum's complaints procedure.
Momentum Mortgages is a trading name of Momentum Financial Services Ltd. Registered address:
Lime Tree Work Shop, 11 Lime Tree Walk, Sevenoaks, England, TN13 1YH. The FCA logo may not be
used.